Question 1

What services does Harsh Express offer?

Accepted Answer

Middle-mile and line-haul trucking (FTL and part truck load), last-mile delivery, rail freight through parcel vans and SLRs, air freight, export logistics, warehousing and distribution.

Question 2

Do you move goods by rail as well as road?

Accepted Answer

Yes. Harsh runs parcel vans and SLRs with Indian Railways on a tender basis and connects stations to customer locations by road, so one booking can use both.

Question 3

What vehicle sizes are available?

Accepted Answer

Vehicles from 8 ft to 47 ft, including LCVs, MCVs, HCV containers and electric vehicles for city and last-mile work.

Question 4

How do I get a quote or book a pickup?

Accepted Answer

Use Get a Quote or Book a Pickup on the website, send “Hi” on WhatsApp to +91 92000 01208, or email info@harshexpress.com.

Question 5

Do you handle e-commerce and quick-commerce loads?

Accepted Answer

Yes. Harsh runs middle-mile and last-mile operations for e-commerce and retail companies, including dedicated sites for large platforms.

Question 6

How can I track my shipment?

Accepted Answer

Enter your LR / CNote number on the Track Shipment page. Business customers can also log in to the customer portal for live status and POD.

Question 7

How do I check if my pincode is serviceable?

Accepted Answer

Enter the pincode on the Pincode Enquiry page to see if it is served, the nearest Harsh branch and the usual transit time.

Question 8

Which areas do you cover?

Accepted Answer

Customers across India are served from 213 locations, with routes to about 1,480 cities in 33 states and UTs, plus Nepal (Birgunj) and Bangladesh (Benapole).

Question 9

What is the Control Tower?

Accepted Answer

A 24x7 team that watches vehicles and shipments, flags delays and keeps customers updated until delivery.

Question 10

How do I get proof of delivery (POD)?

Accepted Answer

PODs are scanned and can be downloaded from the customer portal, or requested from your branch or account manager.

Question 11

What documents are needed to ship?

Accepted Answer

A valid invoice and e-way bill where applicable, plus any special permits for the goods. Prohibited and restricted items are listed in the Prohibited Items policy.

Question 12

How do I pay?

Accepted Answer

Contract customers are billed as per their agreement. Other customers can pay by cash, NEFT, IMPS, cheque, UPI or card.

Question 13

What if my goods are damaged or short?

Accepted Answer

Note it on the delivery receipt and raise a claim through Service Grievance. Claims follow the Claims and Liability Policy.

Question 14

I own trucks. How can I work with Harsh?

Accepted Answer

Register on the Vendor / Transporter page or the Truck Bidding Portal. After verification, you can bid on published lanes.

Question 15

How does the Truck Bidding Portal work?

Accepted Answer

Harsh publishes lanes with vehicle type and dates. Registered transporters submit rates, and bids are scored on rate, fleet, safety, on-time record and coverage.

Question 16

Can I become a franchise or business associate?

Accepted Answer

Yes. Fill in the enquiry form on the Become a Franchise page and the business development team will contact you.

Question 17

How do I apply for a job?

Accepted Answer

See open roles on the Careers page or LinkedIn, or email your CV to people@harshexpress.com.

Question 18

Is the online fare final?

Accepted Answer

No. The website shows an estimate; the final fare is confirmed after checking pickup and drop points, weight and material.

Question 19

Can I book multi-point pickup or drop?

Accepted Answer

Yes. Extra points are charged, and the team confirms the cost at booking.

Question 20

Can I cancel a booking?

Accepted Answer

Yes, through customer care. A cancellation fee applies if the truck has already reached the pickup point.

Question 21

Do you provide loading, unloading or packing?

Accepted Answer

Bookings cover transport only. Labour and packing can be arranged at extra cost.

Question 22

Who makes the e-way bill?

Accepted Answer

The consignor or consignee generates Part A and B before movement. It is not needed for household goods.

Question 23

Is transit insurance included?

Accepted Answer

No. Harsh can help arrange third-party insurance if needed.

Question 24

What can’t I ship?

Accepted Answer

Currency, bullion, postal articles, stamps for philately, drugs and narcotics, ammunition, pornographic material, and hazardous goods except as allowed under the Dangerous Goods policy.

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